> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.travelstorys.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# In App Purchase Refund

**Apple**

TravelStorysGPS does **not** have the ability to process refunds since all purchases are strictly handled & processed through the iTunes store. To request a refund through Apple, follow the steps below:

  

You can follow these steps to seek a refund from Apple for these charges:
1. Go to https://expresslane.apple.com
2. Select "Billing & Subscriptions"
3. Select "Subscriptions & Purchases"
4. Select "Request a refund"
5. Select "Request a refund" again
6. Sign in with your Apple ID
7. At the top, there is a drop down that says "I'd like to..". Click that and select "Request a refund"
8. Another drop down pops up that says "Tell us more.." Click that and select "My purchase didn't work as expected"
9. Select your tour then submit your request to Apple.*

  

*Apple will only process refunds if a technical issue prevented you from downloading the tours you purchased. If Apple does not issue a refund, please chat in and add a proof of payment such as an email receipt. We will then be able to consider your request._ _Apple should process the refund within 48 hours if approved._

### Google

All payments on this platform go through **Google Play** and are not directly handled by TravelStorysGPS.

However, if you made a payment through Google Play and wish it refunded, we invite you to contact our Support Team by chatting in and add a proof of payment such as your payment history on Google to the ticket.

In order to know how to gather this data, we recommend the guide displayed on Google’s website:

*   [How to get my transaction history on Google](https://support.google.com/googleplay/answer/2850369?hl=en)

We will then be able to consider your request.