In App Purchase Refund
Apple
TravelStorysGPS does not have the ability to process refunds since all purchases are strictly handled & processed through the iTunes store. To request a refund through Apple, follow the steps below:
You can follow these steps to seek a refund from Apple for these charges:
Go to https://expresslane.apple.com
Select "Billing & Subscriptions"
Select "Subscriptions & Purchases"
Select "Request a refund"
Select "Request a refund" again
Sign in with your Apple ID
At the top, there is a drop down that says "I'd like to..". Click that and select "Request a refund"
Another drop down pops up that says "Tell us more.." Click that and select "My purchase didn't work as expected"
Select your tour then submit your request to Apple.*
*Apple will only process refunds if a technical issue prevented you from downloading the tours you purchased. If Apple does not issue a refund, please chat in and add a proof of payment such as an email receipt. We will then be able to consider your request._ Apple should process the refund within 48 hours if approved.
Google
All payments on this platform go through Google Play and are not directly handled by TravelStorysGPS.
However, if you made a payment through Google Play and wish it refunded, we invite you to contact our Support Team by chatting in and add a proof of payment such as your payment history on Google to the ticket.
In order to know how to gather this data, we recommend the guide displayed on Google’s website:
How to get my transaction history on Google
We will then be able to consider your request.
TravelStorysGPS does not have the ability to process refunds since all purchases are strictly handled & processed through the iTunes store. To request a refund through Apple, follow the steps below:
You can follow these steps to seek a refund from Apple for these charges:
Go to https://expresslane.apple.com
Select "Billing & Subscriptions"
Select "Subscriptions & Purchases"
Select "Request a refund"
Select "Request a refund" again
Sign in with your Apple ID
At the top, there is a drop down that says "I'd like to..". Click that and select "Request a refund"
Another drop down pops up that says "Tell us more.." Click that and select "My purchase didn't work as expected"
Select your tour then submit your request to Apple.*
*Apple will only process refunds if a technical issue prevented you from downloading the tours you purchased. If Apple does not issue a refund, please chat in and add a proof of payment such as an email receipt. We will then be able to consider your request._ Apple should process the refund within 48 hours if approved.
All payments on this platform go through Google Play and are not directly handled by TravelStorysGPS.
However, if you made a payment through Google Play and wish it refunded, we invite you to contact our Support Team by chatting in and add a proof of payment such as your payment history on Google to the ticket.
In order to know how to gather this data, we recommend the guide displayed on Google’s website:
How to get my transaction history on Google
We will then be able to consider your request.
Updated on: 28/03/2022
Thank you!