Question 1

How do I download a tour?

Accepted Answer

Downloading a tour is simple. If you don't already have our app, you can find links to download it at https://travelstorys.com/download

After you have downloaded our app from the App Store of your choice, please follow the instructions below.

First, you should find the tour you would like to download. You can search by tapping the little magnifying glass icon at the middle bottom of your screen, or you can pick one of the tours closest to you!

Once you have found the tour you would like to download, you can press the little blue download icon in the bottom right of the tour listing.

Once the tour is done downloading, the tour is ready for you to play! Just tap the green play button!

Tour taking a long time to download? Try to find better cell service or connect to faster Wi-Fi service.

Question 2

Do I need cell phone service to take a tour?

Accepted Answer

No. Our patented technology allows users to enjoy the tour experience without any cell service or WiFi. Just download the app and tour ahead of time, and let our technology do the rest.

Please make sure you are using a device with a GPS chip. All "Wi-Fi" only iPads do not support GPS based triggering in the field. If your iPad contains a cellular chip, your device includes a GPS chip and should function as normal.

Question 3

How do I delete a tour from my phone?

Accepted Answer

Deleting a tour is simple. Follow the instructions below:

Tap the cog icon at the top right of your screen:
Tap "Manage App Storage"
Find the tour you wish to delete and swipe left on it to reveal the delete button.
Tap the delete button and the tour will be removed from your phone.

Question 4

How do I view a transcript of what I am hearing?

Accepted Answer

To see pictures and a transcript of the story site you are listening to, please follow the instructions below:

Find the site you wish to see more information about.
Tap the green geotag.
Tap the green geotag, and then tap the blue arrow.
The story site's information will now display.

Question 5

I can't hear any audio from my tour!

Accepted Answer

If you can't hear audio from your device while taking a tour, please try these troubleshooting steps:

Make sure your iPhone's mute switch is turn off.
- It should look like this:
Make sure you set your location preferences for TravelStorys to "Always Allow"
- You can check this by doing the following:
  - 1. Open the settings app on your iPhone
  - 2. Search for TravelStorys
  - 3. Tap Location and make sure it's set to "Always".
If using headphones, make sure your headphones are plugged in all the way and the volume is turned up. If you are using an Android phone, please make sure your device is not on silent or vibrate mode and the volume is turned all the way up!

Question 6

How can I support the sponsor of my tour?

Accepted Answer

It's easy to support the sponsor of your tour. Just follow the instructions below:

Open a tour you wish to learn more about its tour sponsor
Tap the blue banner at the top of the tour.
Tap the "Learn More" button to learn how to support the tour's sponsor.

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