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Frequently Asked Questions
How do I download a tour?
Downloading a tour is simple. If you don't already have our app, you can find links to download it at https://travelstorys.com/download After you have downloaded our app from the App Store of your choice, please follow the instructions below. First, you should find the tour you would like to download. You can search by tapping the little magnifying glass icon at the middle bottom of your screen, or you can pick one of the tours closest to you!
How do I view a transcript of what I am hearing?
To see pictures and a transcript of the story site you are listening to, please follow the instructions below: Find the site you wish to see more information about. Tap the green geotag. Tap the green geotag, and then tap the blue arrow. The story site's information will now display. !(https://
How do I delete a tour from my phone?
Deleting a tour is simple. Follow the instructions below: Tap the cog icon at the top right of your screen: Tap "Manage App Storage" Find the tour you wish to delete and swipe left on it to reveal the delete button. !(https://storage.crisp.chat/users/helpdesk/website/bcdcde68a8c80800/delete
Do I need cell phone service to take a tour?
No. Our patented technology allows users to enjoy the tour experience without any cell service or WiFi. Just download the app and tour ahead of time, and let our technology do the rest. Please make sure you are using a device with a GPS chip. All "Wi-Fi" only iPads do not support GPS based triggering in the field. If your iPad contains a cellular chip, your device includes a GPS chip and should function as normal.
I can't hear any audio from my tour!
If you can't hear audio from your device while taking a tour, please try these troubleshooting steps: Make sure your iPhone's mute switch is turn off. It should look like this: Make sure you set your location preferences for TravelStorys to "Always Allow" You can check this by doing the following: Open the settings app on your iPhone
How can I support the sponsor of my tour?
It's easy to support the sponsor of your tour. Just follow the instructions below: Open a tour you wish to learn more about its tour sponsor Tap the blue banner at the top of the tour. Tap the "Learn More" button to learn how to support the tour's sponsor.
What mode of transportation should I use when I take a tour?
Each tour listing has an icon in the middle of the tour card that corresponds to the method of transportation it was designed for. We offer walking, driving, biking, kayak, and even chair lift tours!
Why is my tour downloading slow?
The speed of your download depends on the reliability of your internet connection. We recommend downloading tours using Wi-Fi before you depart on your tour, to prevent any delay from enjoying your tour!
How do I view subscriptions?
Tap on the person Icon at the top right hand of the screen to sign-in. Sign-in to your TravelStorys account Underneath the "My Products" section, tap on "My Subscriptions" To go to any of th
How do I Sign-in?
Press the person logo on the top left of the screen Sign-in with the method that was used to create your account
How to listen to a tour remotely?
Find a tour that you would like to listen to. Download the tour by pressing the blue arrow Start the tour by clicking the green play button Once in the tour, tap the 3 vertical dots in the upper right hand corner of the screen. !(https://storage.crisp.chat/users/helpdesk/website/bcdcd
How do I change my location settings?
When you enter a tour, a pop-up message will automatically appear if your location settings are not set properly. Once prompted, press the Open Settings option. When you are in the settings, press Always under the Allow Location Access section
What devices can I use when taking a tour in person?
Our tours work on any modern cell phone running: iOS 12 or newer Android 9 or newer Our tours also work with tablets: iPads with Cellular chips running iPadOS 12 or newer. Android tablets with GPS or Cellular chips running Android 9 or newer If a tablet or a device does not contain a cellular or GPS chip, then the tour will not trigger stories automatically. You are still able to take the tour by tapping on the sites individually. **GaperGuide tours are not compatible with devices tha
How do I sync premium tours?
Make sure you are logged in to the app. Once logged in, tap the Cog on the top right of the screen !(https://storage.crisp.chat/users/helpdesk/website/bcdcde68a8c8080
How do I turn off music in a tour?
Option One To turn off music for tours go up to the top left of the screen and touch the cog Once in the settings, touch the Music On button to turn off the music for all tours. Option Two If you are in a tour, click the three dots at the top left of the screen Once in the settings, touch the Music On button to turn off the music for all tours. !(https://stor
How do I navigate to my tour?
Start a tour of your choice Once in that tour, tap on a tour site or geotag (green quote icon on the map). If the tour is a GaperGuide tour, the tour will automatically play once you start driving on the tour On iOS tap on the directions button. !(https://storage.crisp.chat/users/helpdesk/website