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Frequently Asked Questions
How do I download a tour?
Downloading a tour is simple. If you don't already have our app, you can find links to download it at https://travelstorys.com/download After you have downloaded our app from the App Store of your choice, please follow the instructions below. First, you should find the tour you would like to download. You can search by tapping the little magnifying glass icon at the top right of your screen, or you can pick one of the tours closest to you! !(
I can't hear any audio from my tour!
If you can't hear audio from your device while taking a tour, please try these troubleshooting steps: Make sure your iPhone's mute switch is turn off. It should look like this: Make sure you set your location preferences for TravelStorys to "Always Allow" You can check this by doing the following: Open the settings app on your iPhone
How do I view a transcript of what I am hearing?
To see pictures and a transcript of the story site you are listening to, please follow the instructions below: Find the site you wish to see more information about. Tap the green geotag. Tap the green geotag, and then tap the blue arrow. The story s
How do I delete a tour from my phone?
Deleting a tour is simple. Follow the instructions below: Tap the three dots icon at the top right of your screen: Tap "Manage Downloads" Find the tour you wish to delete and swipe left on it to reveal the delete button. !(https://storage.crisp.chat/
Do I need cell phone service to take a tour?
No. Our patented technology allows users to enjoy the tour experience without any cell service or WiFi. Just download the app and tour ahead of time, and let our technology do the rest. Please make sure you are using a device with a GPS chip. All "Wi-Fi" only iPads do not support GPS based triggering in the field. If your iPad contains a cellular chip, your device includes a GPS chip and should function as normal.
How can I support the sponsor of my tour?
It's easy to support the sponsor of your tour. Just follow the instructions below: Open a tour you wish to learn more about it's tour sponsor Tap the orange present icon at the top right of your screen. Tap the "Learn More" button to learn how to support the tour's sponsor. !(https://storage.crisp.chat/users/helpdesk/website/99a3dfa54d966000/28f44b61-9750-417c-9207
What mode of transportation should I use when I take a tour?
Each tour listing has an icon in the top right the corresponds to the method of transportation it was designed for. We offer walking, driving, biking, kayak, and even chair lift tours!
Why is my tour downloading slow?
The speed of your download depends on the reliability of your internet connection. We recommend downloading tours using Wi-Fi before you depart on your tour, to prevent any delay from enjoying your tour!