• How do I download a tour?

  Downloading a tour is simple. If you don't already have our app, you can find links to download it at https://travelstorys.com/download After you have downloaded our app from the App Store of your choice, please follow the instructions below. First, you should find the tour you would like to download. You can search by tapping the little magnifying glass icon at the middle bottom of your screen, or you can pick one of the tours closest to you!Popular

• I can't hear any audio from my tour!

  If you can't hear audio from your device while taking a tour, please try these troubleshooting steps: Make sure your iPhone's mute switch is turn off. It should look like this: Make sure you set your location preferences for TravelStorys to "Always Allow" You can check this by doing the following: Open the settings app on your iPhonePopular

• How do I delete a tour from my phone?

  Deleting a tour is simple. Follow the instructions below: Tap the cog icon at the top right of your screen: Tap "Manage App Storage" Find the tour you wish to delete and swipe left on it to reveal the delete button. ![](https://storage.crisp.chat/users/helpdesk/website/bcdcde68a8c80800/deleteSome readers

• Do I need cell phone service to take a tour?

  No. Our patented technology allows users to enjoy the tour experience without any cell service or WiFi. Just download the app and tour ahead of time, and let our technology do the rest. Please make sure you are using a device with a GPS chip. All "Wi-Fi" only iPads do not support GPS based triggering in the field. If your iPad contains a cellular chip, your device includes a GPS chip and should function as normal.Some readers

• How do I view a transcript of what I am hearing?

  To see pictures and a transcript of the story site you are listening to, please follow the instructions below: Find the site you wish to see more information about. Tap the green geotag. Tap the green geotag, and then tap the blue arrow. The story site's information will now display. ![](https://Some readers

• How can I support the sponsor of my tour?

  It's easy to support the sponsor of your tour. Just follow the instructions below: Open a tour you wish to learn more about its tour sponsor Tap the blue banner at the top of the tour. Tap the "Learn More" button to learn how to support the tour's sponsor.Some readers

• How do I change my location settings?

  When you enter a tour, a pop-up message will automatically appear if your location settings are not set properly. Once prompted, press the Open Settings option. When you are in the settings, press Always under the Allow Location Access sectionSome readers

• Why is my tour downloading slow?

  The speed of your download depends on the reliability of your internet connection. We recommend downloading tours using Wi-Fi before you depart on your tour, to prevent any delay from enjoying your tour!Some readers

• What mode of transportation should I use when I take a tour?

  Each tour listing has an icon in the middle of the tour card that corresponds to the method of transportation it was designed for. We offer walking, driving, biking, kayak, and even chair lift tours!Some readers

• How do I navigate to my tour?

  Start a tour of your choice Once in that tour, tap on a tour site or geotag (green quote icon on the map). If the tour is a GaperGuide tour, no icons will show on the map, but audio will still play automatically as you drive through the tour area. On iOS tap on the directions button. ![](https://stFew readers

• How to listen to a tour remotely?

  Find a tour that you would like to listen to. Download the tour by pressing the blue arrow Start the tour by clicking the green play button Once in the tour, tap the 3 vertical dots in the upper right hand corner of the screen. ![](https://storage.crisp.chat/users/helpdesk/website/bcdcdFew readers

• What devices can I use when taking a tour in person?

  Our tours work on any modern cell phone running: iOS 12 or newer Android 9 or newer Our tours also work with tablets: iPads with Cellular chips running iPadOS 12 or newer. Android tablets with GPS or Cellular chips running Android 9 or newer If a tablet or a device does not contain a cellular or GPS chip, then the tour will not trigger stories automatically. You are still able to take the tour by tapping on the sites individually. **GaperGuide tours are not compatible with devices thaFew readers

• How do I view subscriptions?

  Tap on the person Icon at the top right hand of the screen to sign-in. Sign-in to your TravelStorys account Underneath the "My Products" section, tap on "My Subscriptions" To go to any of thFew readers

• How do I sync premium tours?

  Tapping "Sync Your Purchases" will sync any purchase you'd made on a local account to a created account and vice versa, so If you log into your account that has a purchase made on it, the tours should show up automatically, but if they don't you'd tap this to sync any purchases to this device. Make sure you are logged in to the app. Once logged in, tap the Cog on the top right of the screen ![](https://storage.crisp.chat/users/helpdesk/website/bcdcde68a8c8080Few readers

• How do I Sign-in?

  Press the person logo on the top left of the screen Sign-in with the method that was used to create your accountFew readers

• How do I turn off music in a tour?

  Option One To turn off music for tours go up to the top left of the screen and touch the cog Once in the settings, touch the Music On button to turn off the music for all tours. Option Two If you are in a tour, click the three dots at the top left of the screen Once in the settings, touch the Music On button to turn off the music for all tours. ![](https://storFew readers

• I can't sign into my TravelStorys account with Facebook Anymore

  Due to recent changes made by Facebook, If you created a TravelStorys account with us using Facebook to login, you will have to create a new account with us, if you have made purchases on your previous account please reach out to us on TravelStorys Helpdesk and click “Chat with us” and we’ll restore your purchases on your new account with proof of purchase. We apologize for any inconvenience this may have caused.Few readers

• Searching for a Tour

  Click on the magnifying glass icon on the bottom of the screen to open up the search function of the app. Once on that page, tap on the search bar near the top of the app and enter the name of a tour, state, or keyword to find the tour you are looking for. When you have found the tour that you want, youFew readers

• Why aren't the stories launching in the right locations?

  Why aren’t the stories launching in the right locations? Your phone’s GPS feature may not be functioning properly. If you have an iPhone, you can check this by opening Apple Maps. When the map opens, you should see your location indicated by a blue dot. If the GPS signal is weak, that dot will have a light blue circle around it. The larger the circle, the less accurate your GPS function is. GPS accuracy can be affected by various factors, such as weather conditions, tall buildings, and deFew readers